Starting Points

Industry: Prodacapo product: Solution in brief:

Government Prodacapo Balanced Scorecard Performance management

Improved management and performance follow-up

About

The Swedish Social Insurance Administration oversees the country's financial safety net for Swedish citizens. The administration has 21 regions, 240 offices and 16,000 employees. Administrative costs are MUSD 600 per year.

Challenge

To improve management, planning and performance follow-up across the entire administration.

Solution

Every region has a Balanced Scorecard. The regions share goals and measures, while targets are set differently depending on local circumstances. At the national level the scorecard includes targets and performance for all regions, making it possible to compare the output of each region with the national average.

Results

With Prodacapo Balanced Scorecard, the Swedish Social Insurance Administration:

• Has created focus throughout the organization on shared objectives and priorities.
• Can communicate plans and targets, as well as follow-up and review results across the organization.
• Can compare each region's results with the national average.
• Each regional office can make own internal reviews.

Read the full case study (110 KB)

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"To take full advantage of Balanced Scorecard we needed a tool to communicate and follow-up the results across the organization. We choose the Prodacapo software. It is very intuitive."   Lennart Lundberg Head of Department for Strategic Results   The Swedish Social Insurance Admin.